These Terms of Service (“Terms”) govern your use of the services, platforms, and systems provided by Premier Debt Solutions (“Company,” “we,” “us,” or “our”) and outline the terms under which we deliver debt collection and account recovery solutions. By engaging our services or accessing our systems, you (“Client,” “you,” or “your”) agree to be bound by these Terms.
1. Scope of Services
Premier Debt Solutions provides professional debt recovery services, including consumer and commercial collections, outsourced account management, skip tracing, and client-branded recovery solutions. Our services are customized to meet each client’s specific goals and requirements, and all recovery efforts are conducted in accordance with applicable laws and best practices.
2. Client Responsibilities
By entering into a service relationship with us, you agree to:
- Provide accurate, timely, and complete account and debtor information
- Notify us of any changes or updates that may impact recovery activity
- Use our services for lawful, ethical, and authorized purposes only
You are responsible for ensuring all data you submit complies with federal, state, and local laws, including privacy and consumer protection regulations.
3. Confidentiality and Data Privacy
We are committed to maintaining the confidentiality of your data and that of your customers. All information submitted is handled in accordance with our [Privacy Policy], and we implement strict security controls to protect data throughout the engagement.
You agree that:
- You authorize us to process and manage customer data on your behalf for the purpose of debt recovery
- You consent to our secure storage, processing, and communication of account information
- You will not disclose any proprietary information or tools provided by Premier Debt Solutions without our written consent
4. Communication and Reporting
We maintain open, transparent communication with our clients and provide regular updates on account activity. Through our secure client portal or preferred reporting method, you’ll receive:
- Collection progress reports
- Account status updates
- Performance metrics and portfolio summaries
You may also contact our team at any time to request additional insight or support.
5. Service Fees and Compensation
Our compensation is typically structured on a contingency basis unless otherwise agreed upon in writing. Details of fee arrangements, including commission percentages and payment terms, will be outlined in your individual client agreement.
6. Compliance Assurance
Premier Debt Solutions operates in strict compliance with the Fair Debt Collection Practices Act (FDCPA), applicable state regulations, and industry ethical standards. Our team undergoes continuous training and quality oversight to ensure professionalism in every client and consumer interaction.
7. Limitation of Liability
While we strive to deliver high performance and accurate results, Premier Debt Solutions is not liable for:
- Inaccuracies in client-provided data
- Delays or outcomes beyond our reasonable control
- Indirect or consequential damages arising from service use
Our liability is limited to the extent permitted by law and never exceeds the amount paid for the services in question.
8. Modifications and Updates
We may update these Terms periodically to reflect changes in law, policy, or operations. All updates will be posted on our website, and we encourage you to review the Terms regularly. Continued use of our services after updates signifies your acceptance of the revised Terms.